Non-verbal communication in business

  • How to use body language to build relations in a company, to manage people and to achieve goals?
  • Why does body language play the biggest role in sales, relations, management and image?
  • What do particular gestures and postures mean, and what do we really communicate to others?
  • How many seconds do we have to build the first, very positive impression?
  • How to increase your creativity level by changing your posture?
  • What postures are conducive to signing contracts and closing sales deals?
  • Why do stiletto heals influence the outcome of negotiations?
  • How does a handshake determine your success and how can it ruin your chances?
  • How does body language give away nervousness? Which gestures should be definitely avoided in business?
  • What are the gestures of domination and of submission?
  • Body language in emotional expression – how to recognise anger, sadness, contempt and sincere surprise?
  • How to arrange an office and seat business partners to build relations with them?
  • How to determine a person’s trustworthiness in the process of negotiation or recruitment through body language?

Detecting lies in negotiation
and recruitment

  • How to read thoughts and emotions of your business partner?
  • How to verify the reliability of your prospective employee?
  • How many times are we lied to in a day?
  • Who lies most frequently?
  • What are the causes and types of lies?
  • What are the most common lies in business?
  • Body language and a person’s sincerity – what do lies look like?
  • Facial expressions and their significance in estimating truthfulness
  • Words and phrasings characteristic of untruthful statements – how do lies sound?
  • What is the significance of the tone of one’s voice for the coherence of the message?
  • Psychological aspects of emotional behaviours – what are liar’s reactions?
  • Client’s truthfulness – how not to be led astray?
  • The art of asking deception-exposing questions
  • Linguistic models for exposing lies

Building a professional
image in business

  • How to build authority and credibility as a leader, and consequently, our company’s professional image on the market?

  • What elements ruin our image in business, consequently affecting our further cooperation with a company? 

  • What is the significance of smile, make-up and baldness to our image?

  • Dress code, jewellery – what needs to be decidedly avoided?

  • Dominance, submissiveness and confidence – what do they look like and which of the stances is a winner in business?

  • What gestures build credibility and authority?

  • What elements of image influence the assessment of people’s intelligence?

  • Who initiates the handshake in business and why it’s not advisable to put your hands in your pockets?

  • Image at cocktail parties and evening events – critical points to focus on.

  • How to build your image during phone calls and in email correspondence?

  • The etiquette of wining and dining.

  • How to maintain proper image in photographs and social media outlets?

Presentations and Public
Speaking Events

  • How to professionally prepare oneself to a public speaking situation?
  • How to overcome stress and focus the audience’s attention on oneself?
  • How to come to terms with the fact of having to give a public speech?
  • How to build an image on stage and in front of the cameras?
  • How to professionally enter the stage, sit, and move around before an audience – how to use body language in public speaking?
  • How to speak in a way to make people listen?
  • How to effectively prepare the plan and the presentation to reach one’s objective?
  • How to use the microphone?
  • How to establish a connection with an audience?
  • Tricks you can use to be successful on stage
  • Anecdotes, humour and storytelling – how to use them in speeches
  • How to deal with unexpected questions and difficult situations during speeches?
  • How to effectively conclude a speech?
  • How to receive feedback after your speech and learn valuable lessons from failures?

Managing emotions in business

  • How to turn stress into determination?
  • How to manage anger and emotionally tough professional situations?
  • Emotion Management in Business
  • How to identify seven basic, globally universal emotions?
  • Why are there no good or bad emotions?
  • What are the sources of emotions?
  • Psychological aspects of emotional behaviours – what can be learnt about a person from their emotional reactions and how to use this knowledge in sales and trade negotiations?
  • Body language in emotional expression – what is its role in escalating and extinguish-ing emotional states?
  • What are facial microexpressions and what is their significance in communication, building relations and image?
  • How to recognise the sources of one’s own emotions?
  • How to control one’s emotions in case the client has objections or is offensive?
  • How to manage stress and lack of energy?
  • How to recognise anger in others and avoid conflict?

Principles of team communication

  • How to avoid conflicts, deal with difficult situations, give feedback and generate an atmosphere of cooperation in a team?
  • How to appreciate people and give them a sense of importance?
  • How to learn to listen to others?
  • What questions to ask in order to improve the efficiency of the team?
  • How to solve conflicts and avoid misunderstandings?
  • How not to get dragged into other people’s conflicts?
  • How to take other people’s opinions and give feedback?
  • How to communicate one’s needs and set one’s boundaries for others?
  • How to use body language to improve one’s communication style?
  • How to deal with difficult situations in a team?
  • How to manage one’s own emotions and energy lows?
  • How to effectively establish relations between departments?

Effective sales and building
customer relations

  • How to use trading skills and information about the client in order to increase sales?
  • Effective sales and building customer relations
  • How to perfectly prepare oneself to a meeting with a client?
  • How to ensure positive energy and approach? How to generate an excellent first impression?
  • What is the role of a relation in sales and how to consciously build it?
  • How to establish business relations in social media and during events (conferences, galas)?
  • What are the things people buy most often, and the things salespeople can’t sell?
  • How to sell expensive brands and believe that price is the least important factor in a transaction?
  • How to get to the true motives behind a customer’s purchase decision?
  • What should be definitely avoided in the sales process?
  • Emotional intelligence in negotiations – how to successfully solve a conflict with clients, change their attitude and mitigate their objections?

Interpersonal training as a tool
for increased efficiency

  • How to release employees’ potential and teach them to manage their development?
  • Limitations to efficiency in business – how to find them and work to get rid of them?
  • Undiscovered skills, how to reach them and make use of them?
  • How to work one’s way through the fear of change and new tasks?
  • How to increase creativity and ability to find solutions?
  • How to build a sense of self-worth? How to set more ambitious goals?
  • How to manage tasks, habits and time?
  • How to understand the motives behind one’s own behaviours?
  • How to work on one’s emotionally excessive behaviours?
  • How to set a boundaries for other people?
  • Individual employee motivation – how to verify the driving mechanism of each individual team member?

Non-verbal communication in business

  • How to use body language to build relations in a company, to manage people and to achieve goals?
  • Why does body language play the biggest role in sales, relations, management and image?
  • What do particular gestures and postures mean, and what do we really communicate to others?
  • How many seconds do we have to build the first, very positive impression?
  • How to increase your creativity level by changing your posture?
  • What postures are conducive to signing contracts and closing sales deals?
  • Why do stiletto heals influence the outcome of negotiations?
  • How does a handshake determine your success and how can it ruin your chances?
  • How does body language give away nervousness? Which gestures should be definitely avoided in business?
  • What are the gestures of domination and of submission?
  • Body language in emotional expression – how to recognise anger, sadness, contempt and sincere surprise?
  • How to arrange an office and seat business partners to build relations with them?
  • How to determine a person’s trustworthiness in the process of negotiation or recruitment through body language?

Detecting lies in negotiation
and recruitment

  • How to read thoughts and emotions of your business partner?
  • How to verify the reliability of your prospective employee?
  • How many times are we lied to in a day?
  • Who lies most frequently?
  • What are the causes and types of lies?
  • What are the most common lies in business?
  • Body language and a person’s sincerity – what do lies look like?
  • Facial expressions and their significance in estimating truthfulness
  • Words and phrasings characteristic of untruthful statements – how do lies sound?
  • What is the significance of the tone of one’s voice for the coherence of the message?
  • Psychological aspects of emotional behaviours – what are liar’s reactions?
  • Client’s truthfulness – how not to be led astray?
  • The art of asking deception-exposing questions
  • Linguistic models for exposing lies

Building a professional
image in business

  • How to build authority and credibility as a leader, and consequently, our company’s professional image on the market?

  • What elements ruin our image in business, consequently affecting our further cooperation with a company? 

  • What is the significance of smile, make-up and baldness to our image?

  • Dress code, jewellery – what needs to be decidedly avoided?

  • Dominance, submissiveness and confidence – what do they look like and which of the stances is a winner in business?

  • What gestures build credibility and authority?

  • What elements of image influence the assessment of people’s intelligence?

  • Who initiates the handshake in business and why it’s not advisable to put your hands in your pockets?

  • Image at cocktail parties and evening events – critical points to focus on.

  • How to build your image during phone calls and in email correspondence?

  • The etiquette of wining and dining.

  • How to maintain proper image in photographs and social media outlets?

Presentations and Public
Speaking Events

  • How to professionally prepare oneself to a public speaking situation?
  • How to overcome stress and focus the audience’s attention on oneself?
  • How to come to terms with the fact of having to give a public speech?
  • How to build an image on stage and in front of the cameras?
  • How to professionally enter the stage, sit, and move around before an audience – how to use body language in public speaking?
  • How to speak in a way to make people listen?
  • How to effectively prepare the plan and the presentation to reach one’s objective?
  • How to use the microphone?
  • How to establish a connection with an audience?
  • Tricks you can use to be successful on stage
  • Anecdotes, humour and storytelling – how to use them in speeches
  • How to deal with unexpected questions and difficult situations during speeches?
  • How to effectively conclude a speech?
  • How to receive feedback after your speech and learn valuable lessons from failures?

Managing emotions in business

  • How to turn stress into determination?
  • How to manage anger and emotionally tough professional situations?
  • Emotion Management in Business
  • How to identify seven basic, globally universal emotions?
  • Why are there no good or bad emotions?
  • What are the sources of emotions?
  • Psychological aspects of emotional behaviours – what can be learnt about a person from their emotional reactions and how to use this knowledge in sales and trade negotiations?
  • Body language in emotional expression – what is its role in escalating and extinguish-ing emotional states?
  • What are facial microexpressions and what is their significance in communication, building relations and image?
  • How to recognise the sources of one’s own emotions?
  • How to control one’s emotions in case the client has objections or is offensive?
  • How to manage stress and lack of energy?
  • How to recognise anger in others and avoid conflict?

Principles of team communication

  • How to avoid conflicts, deal with difficult situations, give feedback and generate an atmosphere of cooperation in a team?
  • How to appreciate people and give them a sense of importance?
  • How to learn to listen to others?
  • What questions to ask in order to improve the efficiency of the team?
  • How to solve conflicts and avoid misunderstandings?
  • How not to get dragged into other people’s conflicts?
  • How to take other people’s opinions and give feedback?
  • How to communicate one’s needs and set one’s boundaries for others?
  • How to use body language to improve one’s communication style?
  • How to deal with difficult situations in a team?
  • How to manage one’s own emotions and energy lows?
  • How to effectively establish relations between departments?

Effective sales and building
customer relations

  • How to use trading skills and information about the client in order to increase sales?
  • Effective sales and building customer relations
  • How to perfectly prepare oneself to a meeting with a client?
  • How to ensure positive energy and approach? How to generate an excellent first impression?
  • What is the role of a relation in sales and how to consciously build it?
  • How to establish business relations in social media and during events (conferences, galas)?
  • What are the things people buy most often, and the things salespeople can’t sell?
  • How to sell expensive brands and believe that price is the least important factor in a transaction?
  • How to get to the true motives behind a customer’s purchase decision?
  • What should be definitely avoided in the sales process?
  • Emotional intelligence in negotiations – how to successfully solve a conflict with clients, change their attitude and mitigate their objections?

Interpersonal training as a tool
for increased efficiency

  • How to release employees’ potential and teach them to manage their development?
  • Limitations to efficiency in business – how to find them and work to get rid of them?
  • Undiscovered skills, how to reach them and make use of them?
  • How to work one’s way through the fear of change and new tasks?
  • How to increase creativity and ability to find solutions?
  • How to build a sense of self-worth? How to set more ambitious goals?
  • How to manage tasks, habits and time?
  • How to understand the motives behind one’s own behaviours?
  • How to work on one’s emotionally excessive behaviours?
  • How to set a boundaries for other people?
  • Individual employee motivation – how to verify the driving mechanism of each individual team member?